Jeffrey D. Green

329 4th Avenue South

South St. Paul, MN 55075

651-457-8324

jeffsjobsATanimalrocksDOTcom
http://www.animalrocks.com/techsupport.htm


 

Objective

To advance my career direction toward a technology related field through work related endeavors and education.

 

SUMMARY OF QUALIFICATIONS

·         Certification as Desktop Application Support Technician. GPA: 3.96

·         Microsoft certified Master in Office 2000

·         Microsoft certified Expert in Excel, and Word 2000

·         Microsoft certified in Access, PowerPoint, and Outlook 2000

·         Excellent verbal and written communication skills

·         Outgoing, committed and ambitious

 

 

RELEVANT SKILLS AND EXPERIENCE

 

TECHNICAL SKILLS

  • Experienced in:

□ Windows 98                               □ Windows 2000                                 Windows XP

□ Html                                           □ Web Design                                     □ Project Management

□ Design Macros                          □ Internet data extraction

  • Other software’s and skills

Dream weaver               Photoshop                Image Ready                       Front page

 

COMMUNICATION AND INTERPERSONAL SKILLS

  • Proven record as a leader
  • Consistently provide exceptional customer service
  • Interact with customers and co-workers in a professional and friendly manner

 

PROJECT MANAGEMENT SKILLS

  • Saved company $2000 as a Forman, by unloading market materials when a price decrease was imminent
  • Under my leadership as a manager my facility became preferred supplier of recycled newsprint for a large Canadian paper mill
  • Familiar with Microsoft Project 98
  • Good understanding of project management principals
  • Ability to meet time-certain goals
  • Excellent attention to detail

 

EDUCATION

 

9/02      Certification in Desktop Application Support, Rasmussen College, Eagan MN

 

 

 

 

WORK HISTORY

 

2002-Current   Self Employed                                            

  • Web Design-using html, CSS, and JavaScript, Photoshop, FrontPage and Dream weaver
  • Data Extraction, Filtering, and Querying using Access, and SQL
  • Hardware Memory, Hard drives, Power supplies, and operating system repair, and formatting
  • Router installation and configuration
  • Software installations, Designing Office Templates

 

7/06-10/06       Tech Support and Repair                           Access Specialties, Inver Grove Heights MN

  • Diagnosed, and repaired proprietary hardware, and software, using prescribed testing, and repair methods soldering, and or reprogramming when repairs were necessary
  • Administered customer phone support for hardware, software, and configuration conflict issues
  • Programmed firmware chips, and circuit boards

 

11/05-7/06       City Desk-Inside Sales                              Park Supply, Minneapolis MN

  • Interacted with a wide variety of customers providing excellent customer service on a daily basis
  • Used problem solving and research skills to assist customer in trying to find obscure parts and fixtures
  • Identified obsolete and unobtainable parts, and recommend fixes or new installations
  • Obtained a great deal of knowledge of the Plumbing and heating industry

 

1/04-11/05       Warehouse                                                 Park Supply, Minneapolis MN

  • Picked and packed orders, Shipped, Received, processed and filed related paperwork
  • Was responsible for “Will Call” orders being processed, and followed up
  • Used FedEx and UPS systems very fluently, assisted with computer tech support issues when requested
  • Operated forklifts, scanners, delivery trucks, and the company UNIX system

 

4/02-1/04         Fulfillment Coordinator                              Northern Cap, Minneapolis MN

  • Picked and Packed orders for customers, making sure that the quantity color and style are correct for labeling
  • Was the sole operator of both UPS, and FedEx machines, ensuring that the correct location was noted
  • Assisted with labeling, receiving, and LTL shipments when needed

 

11/98-12/01     Banding/Machinist/Shipper                        Custom Desk & Hardwood Visuals, Eagan MN

  • Cut, Planed, Shaped, & sanded all hardwoods, to the desired standards
  • Operated many different types of related equipment
  • In charge of shipping and receiving of all goods, both finished, and raw

 

6/98-11/98       Operations Manager                                  Metal Service Inc, St. Paul MN

  • Oversaw the manufacturing, shipping, receiving, (some UPS) and handling, of metals
  • Established standard operating procedures for honing process and warehouse overall
  • Completed the cost analysis and time study, on honing equipment. Studied metrology operated gauges, calipers, gauge blocks, overhead cranes, saws, and a honing machine

 

6/93-6/98         Operations Manager/Shift Foreman          Recycle Minnesota Resources, Rosemount MN

  • Responsible for Overall operations, financial reporting, annual budgeting, personnel issues, and coordinating material movements and specifications
  • Became award-winning supplier of # 8 (debag) newsprint, and preferred supplier under my direction, shipping over 750 tons of material to an established Canadian mill
  • Served as 1st Shift Forman supervising a crew of five in a curbside recycling facility

 

12-06