Objective

To advance my career direction toward a technology related field through work related endeavors and education.

· Certification as Desktop Application Support Technician. GPA: 3.96

· Microsoft certified Master in Office 2000

· Microsoft certified Expert in Excel, and Word 2000

· Microsoft certified in Access, PowerPoint, and Outlook 2000

· Excellent verbal and written communication skills

· Outgoing, committed and ambitious

□ Windows 98 □ Windows 2000 □ Windows XP

□ Html □ Web Design □ Project Management

□ Design Macros □ Internet data extraction

□ Dream weaver □ Photoshop □ Image Ready □ Front page

COMMUNICATION AND INTERPERSONAL SKILLS

PROJECT MANAGEMENT SKILLS

Saved company $2000 as a Forman, by unloading market materials when a price decrease was imminent
Under my leadership as a manager my facility became preferred supplier of recycled newsprint for a large Canadian paper mill
Familiar with Microsoft Project 98
Good understanding of project management principals
Ability to meet time-certain goals
Excellent attention to detail

9/02 Certification in Desktop Application Support, Rasmussen College, Eagan MN

2002-Current Self Employed

Web Design-using html, CSS, and JavaScript, Photoshop, FrontPage and Dream weaver
Data Extraction, Filtering, and Querying using Access, and SQL
Hardware Memory, Hard drives, Power supplies, and operating system repair, and formatting
Router installation and configuration
Software installations, Designing Office Templates

7/06-10/06 Tech Support and Repair Access Specialties, Inver Grove Heights MN

Diagnosed, and repaired proprietary hardware, and software, using prescribed testing, and repair methods soldering, and or reprogramming when repairs were necessary
Administered customer phone support for hardware, software, and configuration conflict issues
Programmed firmware chips, and circuit boards

11/05-7/06 City Desk-Inside Sales Park Supply, Minneapolis MN

Interacted with a wide variety of customers providing excellent customer service on a daily basis
Used problem solving and research skills to assist customer in trying to find obscure parts and fixtures
Identified obsolete and unobtainable parts, and recommend fixes or new installations
Obtained a great deal of knowledge of the Plumbing and heating industry

1/04-11/05 Warehouse Park Supply, Minneapolis MN

Picked and packed orders, Shipped, Received, processed and filed related paperwork
Was responsible for “Will Call” orders being processed, and followed up
Used FedEx and UPS systems very fluently, assisted with computer tech support issues when requested
Operated forklifts, scanners, delivery trucks, and the company UNIX system

4/02-1/04 Fulfillment Coordinator Northern Cap, Minneapolis MN

Picked and Packed orders for customers, making sure that the quantity color and style are correct for labeling
Was the sole operator of both UPS, and FedEx machines, ensuring that the correct location was noted
Assisted with labeling, receiving, and LTL shipments when needed

11/98-12/01 Banding/Machinist/Shipper Custom Desk & Hardwood Visuals, Eagan MN

6/98-11/98 Operations Manager Metal Service Inc, St. Paul MN

Oversaw the manufacturing, shipping, receiving, (some UPS) and handling, of metals
Established standard operating procedures for honing process and warehouse overall
Completed the cost analysis and time study, on honing equipment. Studied metrology operated gauges, calipers, gauge blocks, overhead cranes, saws, and a honing machine

6/93-6/98 Operations Manager/Shift Foreman Recycle Minnesota Resources, Rosemount MN

Responsible for Overall operations, financial reporting, annual budgeting, personnel issues, and coordinating material movements and specifications
Became award-winning supplier of # 8 (debag) newsprint, and preferred supplier under my direction, shipping over 750 tons of material to an established Canadian mill
Served as 1st Shift Forman supervising a crew of five in a curbside recycling facility

12-06