Objective
To advance my career direction toward a technology
related field through work related endeavors and education.
SUMMARY OF
QUALIFICATIONS
·
Certification as Desktop Application Support
Technician. GPA: 3.96
·
Microsoft certified Master in Office 2000
·
Microsoft certified Expert in Excel, and Word
2000
·
Microsoft certified in Access, PowerPoint, and
Outlook 2000
·
Excellent verbal and written communication
skills
·
Outgoing, committed and ambitious
RELEVANT SKILLS AND
EXPERIENCE
TECHNICAL SKILLS
□ Windows 98 □
Windows 2000 □ Windows XP
□ Html □
Web Design □
Project Management
□ Design
Macros □ Internet
data extraction
- Other software’s and skills
□ Dream weaver □
Photoshop □ Image Ready □
Front page
COMMUNICATION
AND INTERPERSONAL SKILLS
- Proven record as a
leader
- Consistently provide
exceptional customer service
- Interact with customers
and co-workers in a professional and friendly manner
PROJECT
MANAGEMENT SKILLS
- Saved company $2000 as a Forman, by unloading
market materials when a price decrease was imminent
- Under my leadership as a manager my facility
became preferred supplier of recycled newsprint for a large Canadian paper
mill
- Familiar with Microsoft Project 98
- Good understanding of project management
principals
- Ability to meet time-certain goals
- Excellent attention to detail
EDUCATION
9/02 Certification
in Desktop Application Support, Rasmussen College,
Eagan MN
WORK HISTORY
2002-Current Self Employed
- Web Design-using html, CSS, and JavaScript,
Photoshop, FrontPage and Dream weaver
- Data Extraction, Filtering, and Querying using
Access, and SQL
- Hardware Memory, Hard drives, Power supplies, and
operating system repair, and formatting
- Router installation and configuration
- Software installations, Designing Office Templates
7/06-10/06 Tech Support
and Repair Access
Specialties, Inver
Grove Heights
MN
- Diagnosed, and repaired proprietary hardware, and
software, using prescribed testing, and repair methods soldering, and or
reprogramming when repairs were necessary
- Administered customer phone support for hardware,
software, and configuration conflict issues
- Programmed firmware chips, and circuit boards
11/05-7/06 City Desk-Inside
Sales Park Supply,
Minneapolis
MN
- Interacted
with a wide variety of customers providing excellent customer service on a
daily basis
- Used problem solving and research skills to
assist customer in trying to find obscure parts and fixtures
- Identified obsolete and unobtainable parts, and
recommend fixes or new installations
- Obtained a great deal of knowledge of the Plumbing
and heating industry
1/04-11/05 Warehouse Park Supply,
Minneapolis
MN
- Picked
and packed orders, Shipped, Received, processed and filed related paperwork
- Was
responsible for “Will Call” orders being processed, and followed up
- Used
FedEx and UPS systems very fluently, assisted with computer tech support
issues when requested
- Operated
forklifts, scanners, delivery trucks, and the company UNIX system
4/02-1/04 Fulfillment
Coordinator Northern Cap, Minneapolis
MN
- Picked
and Packed orders for customers, making sure that the quantity color and
style are correct for labeling
- Was
the sole operator of both UPS, and FedEx machines, ensuring that the
correct location was noted
- Assisted
with labeling, receiving, and LTL shipments when needed
11/98-12/01 Banding/Machinist/Shipper Custom Desk & Hardwood
Visuals, Eagan
MN
- Cut,
Planed, Shaped, & sanded all hardwoods, to the desired standards
- Operated
many different types of related equipment
- In
charge of shipping and receiving of all goods, both finished, and raw
6/98-11/98 Operations Manager Metal Service Inc, St. Paul MN
- Oversaw
the manufacturing, shipping, receiving, (some UPS) and handling, of metals
- Established
standard operating procedures for honing process and warehouse overall
- Completed
the cost analysis and time study, on honing equipment. Studied metrology
operated gauges, calipers, gauge blocks, overhead cranes, saws, and a honing
machine
6/93-6/98 Operations
Manager/Shift Foreman Recycle Minnesota Resources,
Rosemount MN
- Responsible
for Overall operations, financial reporting, annual budgeting, personnel
issues, and coordinating material movements and specifications
- Became
award-winning supplier of # 8 (debag) newsprint, and preferred supplier
under my direction, shipping over 750 tons of material to an established
Canadian mill
- Served
as 1st Shift Forman supervising a crew of five in a curbside recycling
facility
12-06